Terms and Conditions and Privacy Policy


Chalet Holiday Letting T&C

1. Parties
Seaside Holiday Chalets, hereinafter called “the Owner” and you, hereinafter called “the Guest”. In all circumstances the Contract of Letting is between the Guest and the Owner. The Owner of the property is solely responsible for providing the accommodation.


By booking to rent one of the Owner’s chalets, you are accepting these terms and conditions. Please read the following carefully.


2. Agreement is not an Assured or Statutory Tenancy
This agreement is made on the basis that the property (“the property”) is to be occupied by the holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 Paragraph 9; no assured tenancy or statutory periodic tenancy is granted.


3. Deposit and Payments
A £50 booking deposit must be paid to secure the booking. Payment can be made by BACS or cheque. No bookings are valid until confirmed by the Owner by email or phone. The deposit is non-refundable if the holiday is cancelled. It is refundable after departure when the chalet is checked and found to be in good order.
When bookings are confirmed, the Guest is accountable for the full balance of the allotted stay. Payment is due 4 weeks before the holiday arrival date and is payable by BACS or cheque. Receipts can be provided on request.


If payment is not made by the Guest after 7 days of it being owed, the owner reserves the right to re-let the chalet.


The Owner may have to cancel the holiday at short notice if the property has had significant damage caused to it by previous holidaymakers at the chalet, or as a result of a natural incident. Minor damage that will not ruin a Guest’s holiday will be rectified as soon as reasonably possible.


If guests need to re-arrange their holiday, this will be at the discretion of the Owner as this will depend on lead time to holiday, time of year etc. An admin charge of £15 will apply to any re-arranged bookings.


Guests are encouraged to buy holiday insurance to protect themselves from unforeseen circumstances and holiday cancellation; examples include illness, adverse weather, family or pet illness etc. The Owner is unable to provide insurance cover.


Booking Conditions will apply to all confirmed bookings.


4. Arrival and Departure Times
Guests should typically arrive from 3pm onwards on the first day of their stay and vacate the property by 10am unless alternative arrangements have been pre-agreed with the Owner. The Owner will provide a key in an external key safe at the property for the Guest.


There is free on site parking for one car close to the chalet. Parking is at the Guest’s own risk.


5. Cleaning
The property should be left in a clean and tidy condition when the Guest leaves the property on the last day. Rubbish should be placed in external bins on site, dishes washed, dried and put away and personal items removed.


Our chalets are smoking free zones and should remain free of smoking by any smokers letting the cottage. Smoking is permitted on the veranda. The Guest must ensure cigarette butts are placed in site bins.


A cleaning fee of £100 will be invoiced to the Guest if the property is left in an unacceptable condition. The booking agent or Social Media Group generating the booking will also be notified.


6. Pets
2 well-behaved dog(s) is welcome to stay at the cottage with the Guest at no additional charge. Pets are not allowed in the bedrooms or on furniture, fouling must be cleared up without delay and pets must not be left alone in the chalet. Extra care should be taken to ensure the property is thoroughly cleaned in areas where the pet has been as not all guests bring pets with them, or are pet-lovers. Any damage caused by pets will be invoiced to the Guest within 7 days of their departure, payable within 7 days.


Site rules are for dogs to be on leads on site and there are restrictions on breeds – please check with the owner.


7. Fixtures and Fittings
The property’s fixtures and fittings should not be broken, stolen or damaged. All damage should be reported to the Owner immediately. The Owner will seek reimbursement from the Guest for damage/theft at the replacement value other than for minor damage, e.g. a broken glass, where the Guest should try to replace the item.


The Police and booking-agent (where applicable) will be notified of any wilful damage. The Guest will be responsible for all loss or damage to the property or its contents if the Guest has left the property unsecured.


8. Complaints
Complaints must be brought to the attention of the Owner immediately whilst the holidaymakers are still in the property. This way the Owner will be able to address complaints as soon as is reasonably possible.


9. Access to the Property
The Owner will be allowed access to the chalet at all reasonable times. This will always be pre-agreed with the Guest.


10. Data and Privacy
The Owner will only request and store information relevant to the enquiry and booking for as long as is necessary. Any personal information requested will not be shared with third party organisations for marketing purposes. Information will be shared with the Police or relevant authorities in instances of criminal or poor behavioural activity.


11. Law
The governing law is the law of England and Wales.
If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose/those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.